Support

A design came out wrong

Try a brighter photo taken from a corner or doorway, showing as much of the room as possible. If a design failed with an error, your credits were returned automatically. If one looks broken, email us the photo and we’ll look into it and refund the credits.

Billing and refunds

Web purchases: cancel your plan from your account page, or email us for a refund. iPhone app purchases are handled by Apple: manage subscriptions in Settings, then your name, then Subscriptions, and request refunds at reportaproblem.apple.com. See section 5 of our Terms for details.

Deleting your account

Open your account page and choose “Delete account”. This permanently deletes your account, photos, designs and remaining credits, and cancels any active web subscription. Subscriptions bought in the iPhone app must also be cancelled in your Apple ID settings.

Privacy requests

To get a copy of your data or ask a privacy question, email privacy@moonsill.com. See our Privacy Policy.